There is some delay in support responses due to unforeseen circumstances . Inconvenience is deeply regretted .
Please do not open multiple tickets if your old tickets is unreplied , we will reply in every ticket eventually . Multiple tickets for same issue not only delay your ticket response time , but also for our other customers . This also confuses our support staffs.
Also do not keep replying (bumping) your own ticket which moves the ticket to the bottom of the queue .
If your ticket issue is resolved, simply close your ticket instead of replying .
Saturday, October 5, 2019